FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
Payment for orders can be made via PayNow UEN 201229301H or bank transfer to our DBS Current Account 010-903596-6
Credit Card payment is also accepted via Hitpay Gateway. We do not store your credit card details in our website.
We will process your order for delivery within 3 working days.
For small and light weight order, your package will be passed to our courier partners within 3 working days from your order. They will attempt to deliver to you within another 1-3 working days.
For heavy weight as well as free delivery orders, we will contact you within 3 working days to arrange for delivery.
Local Delivery is free for purchases of at least $100.00.
Local delivery charges for purchases less than $100.00 will be dependent on product weight and size.
Small & light weight items will be charged at $7.00 while bulky and heavy items will be charged at $20 per order.
Complimentary assembly or gift wrapping (for selected products that can be gift wrapped) can be provided upon request.
Kindly indicate in the remarks section if assembly or gift wrapping is required. Thank you.
For overseas delivery, kindly contact us at info@j-kidz.com to check on shipping rates.
Warranty on our products is only on manufacturing defects. Should you discover your products, purchased from our website has manufacturing defects or missing parts, do contact us at info@j-kidz.com
Do note that the molding marks and joints on our plastic products are not considered as manufacturing defects.
For corporate bulk orders, kindly contact us at info@j-kidz.com to let us know your requirements.
Please contact us directly at info@j-kidz.com for your requirements on training or facilitation play for your teachers or events.
1. In any container,fill 1/2 full with Sandtastik® sand.
2. Place container in sink and let running tap water pour gently over Sandtastik®, allowing water to flow over sides of the container and down the drain, while agitating sand with hand to free any foreign particles in Sandtastik®.
3. Once the sand in the pail has been thoroughly rinsed, pour off excess water and return wet sand to play box. Let dry with cover off.
4. Repeat this procedure whenever you are aware foreign particles have been introduced to Sandtastik® or if an odor exists.